Frequently Asked Questions
Everything you need to know about your Cord & Clasp shopping experience.
What is the typical shipping timeframe?
Orders are processed within 1-2 business days. Standard shipping usually takes 3-5 business days domestically, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How should I care for my Cord & Clasp jewelry?
To maintain the luster of your pieces, avoid contact with water, perfumes, and lotions. Store your items in the provided microfiber pouch to prevent scratches and oxidation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on the destination country.
Are your materials ethically sourced?
Absolutely. At Cord & Clasp, we are committed to sustainability. We work exclusively with suppliers who adhere to fair labor practices and utilize recycled metals whenever possible.